1 reviews | Active since Dec 2012
Pathetic service
Since moving to CellC just more than two years ago I have had endless issues with data connectivity, sms arriving more than 2 days after they were sent and dropped calls. I've vented my frustrations at the Somerset Mall branch including calls to the CellC call centre with no luck. My issues were noted but no one ever got back to me. I'm now out of contract and I'm amused how often I receive calls to now sell me a new contract but yet I still wait for feedback from more than a year ago. Even if I wanted to upgrade, CellC do not stock the IPhone6 plus... a consultant told me I would have to go back to Vodacom for that phone. The last straw was last week when I took my iPhone in due to a faulty power button, the consultant had no knowledge on how to help me. I walked into an environment where the consultants were rude to each other. I even had a consultant throw something across the counter at me not realizing her action until it was too late as she was more concerned about her conversation with her colleague than the clients waiting to be served. There is more to say but I'm running out of space?<br> <br> CellC, I'm embarrassed for you!
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
