Pathetic service

This is no second time,i buy data via internet banking and then 4 days later i still dont have my data. I phone my bank and the tell me its there cell c must just take it and clear it but they dont,they are pathetic really and if consultant cant help you they cut you off. I send them sms from my bank to show them they just keep on babbeling like parrots. Really service sucks im cancelling,wish i could give halve star.