LK
Laetitia K

1 reviews | Active since Jul 2014

28 Jul 2017, 14:41

Pathetic Service

<p>On Tuesday 25 July at about 13h00 I paid R940.00 cash at Cell C Repair shop for my line that was in arrears for 90 days. This line is soft locked and the consultant told me the line will be opened in about an hour which I agreed to be in order. Yesterday 27 July at about 13h30 it was not opened yet and I returned to the stoor and the same consultant ensured me the querry is escaleted and she will call me. It is now Friday 28 July 2017 at 14h38 and the line is still not unlocked...I drove out petrol to Tygervalley yesterday and would like to know what to do as this is no longer on and I am posting it in the community newspaper too for poor serve at Cell-C Repair shop at Tygervalley Shopping Mall in Bellville Cape Town. The Cellphone no in request is ********** </p>

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Replies (1)
Cell C
Cell C's reply28 Jul 2017, 15:42
Official

Sincere apologies for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist

Regards

Cell C | PN