Pathetic service

<p>I took my phone in a month ago to have it repaired as my screen had broke. Told the agent I have insurance cover. The agent handed me the paperwork to fill in while he played on his phone . I was told because I don't have the policy number he will put it through as no insurance. This ****ed me off as its my job to get it if it wasn't given to me in the first place. I was advised that the access fee is the same amount which I argued against. I went back and was told by a different consultant that I would only pay 10% of the fee and I would receive a call which I didn't. A month went by and I emailed the manager Linda Van Wyk who advised she would have it sorted. I went back to find out the quote without insurance is still their and nobody did what was promised. I'm going to be 8months pregnant in a week. Tell me if my water were to break how do you expect me to contact anyone without a phone. Should I run out side and ask a stranger perhaps? I requested to speak to the branch manager which I was denied as well. </p> <p>I requested to have my phone sent back as is just so that I would have a phone but I kept being told I would receive a call regarding this and I haven't.</p> <p> </p>