Pathetic Service

<p>Terrible experience with C-Surance. I had my phone insured with them for a while. I damaged the screen and took my phone to cell C La Lucia Mall where they booked my phone in and told me C-Surance would cover the damage. At first they didn't even bother to tell me there was a form to fill in regarding the details of the damage along with booking the phone in. I had to find out after about 3 weeks when i phoned C-Surance to enquire what the progress was on the repair. It's only then that i went back to the Cell C store in La Lucia Mall and they they made me complete a form and they emailed it to C-Surance. After a further 3-4 weeks with no word from C-Surance i phoned them and they the started asking me details regarding the damage of the phone. The date when it happened and how much the access was going to be. Then they told me they still did not have the form from Cell C La Lucia with the details of the damage. That's when i told them i am not going to that store again to fill that form in. It's ridiculous the incompetence i experience from them. The lady i spoke to then said she would call Cell C La Lucia and get back to me. 2 weeks passed, no word. I had to call them today to follow up on what the status is on the repair. This is when they told me that they now found out that when i damaged the phone, i had a different sim card in the phone and not the Cell C sim card the phone was initially insured with, which is complete nonsense. The phone is a dual sim phone and the Cell C sim card is never removed from that phone. All in all, it has been just over 2 months and no progress on the repair of my phone.I had enough of them sending me from pillar to post. I just cancelled my insurance with them immediately and asked them to return my phone as soon as possible. Terrible service. If you have insurance with C-Surance, be very weary.</p>