Pathetic service

<p>I am paying for a service that I cannot be assisted with , at the begining off this month I put in a claim for my phone at the store in stanger , they could not find my phone on their system to blacklist so eventually after few calls to their call center I was able to blacklist my handset , got all the documentation sorted and emailed to C- surance only to find out that they needed the last page signed by the store, after writing my review on hello peter I recived a call from Nelly who advised me to email all the documents to her and she will sort out the matter for me, Sadly ive never heard from Nelly to date , eventually I started emailing C-surance to get this sorted and till now I am waiting for their under writers to contact me or provide them with feedback , this is extremely poor service on Cell c and C surance part. as a consumer we are not treated as significant , I have spoken to differnet consultants with no results be it good or bad</p>