Pathetic Service

<p>I upgraded my cell c contract last year October. Last month, I started experiencing problems with one of the cell phones I took on contract which was a Huawei P8 Lite. I took the phone in for repairs on the 07 May 17 into the cellc store at the Phoenix Plaza, the consultant Nitesh who assisted me was extremely unhelpful and was giving me every excuse not to take my phone in for repairs eventually he agreed to give my phone in with ***.I was advised that it takes 2 -3 weeks for the repairs. I called the call centre last week because I did not receive any feedback since the 07 May 17, I spoke to Palesa at the repair centre and was advised that the job was closed and the phone did not even reach the technician. I then called the Phoenix store to confirm if they still have my phone. I spoke to a lady Lesandra who advised me that the phone MIGHT be with the courier to be delivered to them as they sent the phone to the repair centre (they as well did not know where my phone was) I advised them that I need proper feedback immediately. She called me back during the course of the day to tell me that the phone is with the repair centre. On the 26th May 2017 I called the repair centre again to be told that now my phone is now with a technician and my new ref is GPJOH144520. On Monday last week I was notified that I will be credited for a new phone. On Sunday the 04th June 17 I went into the cellc store in Phoenix and was offered a phone cheaper than the one I had and the contract fee was lower than what I'm paying currently and I was told by a consultant at the store that the amount I'm currently paying would not change which I find is very unfair. She then told me to contact the repair centre to find out from them why my credit was so low, when I called the repair centre I was told that the cellc store knows the process that needs to be followed and I need to go back to them. I find this very frustrating being told so many different things by so many unhelpful consultants I have dealt with. I have 4 contract lines with cellc which I am still paying for and this service makes me want to cancel all of my contracts. It's the most pathetic service I have ever received. It's been an entire month and I have received no satisfaction from cellc. No one can help me which is really disturbing.</p>