1 reviews | Active since Feb 2014
Pathetic service
<p>I have my contact with CellC already for 1.5 years and getting them to get inbound routing fixed to my number from MTN numbers is imposible as the core department in CellC is clearly incompotant and can not resolve a matter at all.</p> <p> </p> <p>I have phoned and logged tickets with them and when asking them to phone me back I never get any responce at all.</p> <p> </p> <p>Every time I just get told to log a new ticket with the support guys that do not even know what I'm talking about and I need to explain the problem to them 4-5 times. The managers are just as pathetic as they can not even understand me when I speak to them and when I asked them to get the core department to phone me back it also never happened.</p> <p> </p> <p>How dificalt could it be to check on a system if inbound routing to a number has been routed correctly?</p> <p> </p> <p>I will be canceling my contract with them as CellC is the wors provider I have ever delt with in my life</p>
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution. Feedback will follow shortly.
Do expect that all important call from one of our consultants.
Regards
Cell C | PN
We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution. Feedback will follow shortly.
Do expect that all important call from one of our consultants.
Regards
Cell C | PN
And the service keeps getting worst every time
I have been getting spamed by SMS's now asking if I have gotten feedback an still no feedback.
Yesterday I got my first call and asked the agent to phone me back after 17:00 and still waiting for the call
I have phoned in to your pathetic call center 4 times this evening and this was also uncusseccyul.
1st call I was put through to your porting department (not that inbound routing has got anything to do with porting) and was told that I can not be helped
2nd call I was put on hold when I asked to speak to a manager and was on hold for 10 minutes by Cindy with no luck
3rd call the lady dropped the call in my ear after telling me that the ticket that has been logged is with the billing department at the moment. What does billing have to do with a problem with inbound call routing?
4th call I was told that all the managers had left for the day and I need to phone back in the morning to get an update.
I really thought that the service could not get worst then it already was and CellC has impressed me.
The call center agents do not know what time of day it is, the porting department does not know what day of the year it is and the managers are just not there.
I would advice everyone never to get a contract phone from CellC as the they have no after sales service
And the service keeps getting worst every time
I have been getting spamed by SMS's now asking if I have gotten feedback an still no feedback.
Yesterday I got my first call and asked the agent to phone me back after 17:00 and still waiting for the call
I have phoned in to your pathetic call center 4 times this evening and this was also uncusseccyul.
1st call I was put through to your porting department (not that inbound routing has got anything to do with porting) and was told that I can not be helped
2nd call I was put on hold when I asked to speak to a manager and was on hold for 10 minutes by Cindy with no luck
3rd call the lady dropped the call in my ear after telling me that the ticket that has been logged is with the billing department at the moment. What does billing have to do with a problem with inbound call routing?
4th call I was told that all the managers had left for the day and I need to phone back in the morning to get an update.
I really thought that the service could not get worst then it already was and CellC has impressed me.
The call center agents do not know what time of day it is, the porting department does not know what day of the year it is and the managers are just not there.
I would advice everyone never to get a contract phone from CellC as the they have no after sales service
Hi Mario
Sincere apologies for the unsatisfactory service. We have escalated this matter for further assistance.
Regards
Cell C | PN
Hi Mario
Sincere apologies for the unsatisfactory service. We have escalated this matter for further assistance.
Regards
Cell C | PN