1 reviews | Active since Feb 2017

22 Feb 2017, 08:35

Pathetic service

<p>Spent last 3 days trying to transfer data via Cell C self help platform, which doesn't work. Logged call with technical desk who extremely unhelpful and just tell me 48hrs before they look at case and give feedback. Worst of all - this is same problem I had 1 month ago. They still can't solve problem.</p> <p> </p> <p>I have out of frustration decided to cancel my contract.</p> <p> </p> <p>The reason Cell C is cheap is that it only works 50% of the time, so if you consider cost vs time working actually very expensive </p>

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Replies (2)
Cell C
Cell C's reply22 Feb 2017, 08:47
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply22 Feb 2017, 15:03
Official

Nelly has been in contact with you to assist with this matter. She provided clarity with regards to the data transfer issue.

Regards

Cell C | PN