CvdM
Christelle van der Merwe

1 reviews | Active since Jan 2017

24 Jan 2017, 14:18

Pathetic service

<p>Our Company Iphone 6 - 4 months old- is in for repairs.</p> <p>They phone to say we must de-activate Find my Iphone.</p> <p>I do this the same day, phone the call centre about 7 times to say that it has been done only to be put through to repairs each time where no-one answers.</p> <p>The phone comes back...2 weeks later...still frozen and not repaired as they didn't go to the trouble of looking whether the Find my phone has been de-activated, they rather just send it back. I left it at the store as they have to send it in AGAIN, but now, 4 working days later, it is still there as they cannot send it back to repairs because the job card is still open!! Again....pathetic service.</p>

0
Replies (3)
Cell C
Cell C's reply24 Jan 2017, 14:41
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply25 Jan 2017, 08:04
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply26 Jan 2017, 09:27
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN