Pathetic Service

It came to my attention with Sony and SSS cellular, thank God for their great service that after i booked my phone for speaker problem, Cell C repairs changed it to Audio problem with my permission. No wonder you guys get advertised on the billboard for horrible service on the billboards. Your customer service and complains desk is as pathetic cos they dont even respond to any client email that they sent you. I think the office of the National Credit Act needs to know about you people because what you doing to clients its pure robery as we paying for something that we dont even use. Why do you even say repairs takes within 21 working days if you dont adhere to it. Pathetic!