Pathetic service

I settled my account last year 21 July 2014. Today I got a debit order of R153. I phoned it and spoke to two different people who can't even operate anything and to be honest not sure how they can be employed. I requested a quote for the settlement which was given to me as this \Kindly note that your contract with Cell C ends on the 21/May/2015. If you cancel your contract now a cancellation fee of R3