LR
Lizette R

1 reviews | Active since Nov 2012

16 Feb 2015, 08:54

pathetic service

Once again I am writing a complaint about Cell C. I had my services suspended because I short paid R51.00 on my account this month. I informed Cell C that I would make up the shortfall with my payment on the 25th February 2015. <br> In spite of making the arrangements my services were still suspended. To add insult to injury, the reconnection fee is more than what the outstanding amount was. I was also threatened with being listed with the credit bureau as a bad payer. This after it took more than a YEAR to have a negative and incorrect listing removed which Cell C listed.<br> I received my new phone from Cell C last week Tuesday - at this point I want to send the phone back and cancel all contracts with Cell C. I would rather have NO PHONE than have to deal with this spectacular display of incompetence.

0
Replies (1)
Cell C
Cell C's reply16 Feb 2015, 09:21
Official
Hello Zee38,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of team members will contact you during the course of the day and assist.

Regards
Cell C | PN