Pathetic service

I send an email yesterday to ask Cell C Kolonnade: Charmaine Van der Vyver <br> Feb 9 (1 day ago)<br> to kolonnade <br> Good morning,<br> Could you please tell me when are you getting the new Samsung galaxy S6? My upgrade date is 29 March 2015. <br> If i want to put a contract over onto someones name what do we need to do?<br> Kind regards - NO REPLY<br> <br> I also phoned them, the guy that answered cant give me any answers. I asked him if there is a way that a can put my name down for the Samsung S6 because im due for an upgrade end of March. He just said \No we don't have a special service like the other cell phone providers. <br> <br> No customer service!!!!!!<br> <br> "