PATHETIC SERVICE!!!!!!!

I have been a Cell C client for close to 20 years, but have learnt that that does not mean that you automatically receive good customer service.

Chronology of events:

15/09/2020: I sent an email to Cell C requesting to proceed with the 30 days cancellation period on 25/09/2020 as my contract end date is 25/10/2020. 18/09/2020: I requested to be notified of the settlement amount if I wish to proceed with immediate termination of my contract. 24/09/2020: Still NO response received. I sent a follow-up email. 25/09/2020: Received confirmation of the settlement amount valid until 30/09/2020. 28/09/2020: Amount paid and proof of payment sent to ***. 28/09/2020: Email received from Cell C confirming that I will be contacted within 2 business days. 30/09/2020: Final debit order deducted from my bank account. 02/10/2020: Still NO response received. I sent an email confirming that I take it that my contract has been terminated on 30/09/2020 as I have not received any further correspondence. (I only sent this email to ensure that my contract was in fact cancelled and settled in order to avoid being penalized or blacklisted. Seeing that the lack of communication from Cell C left me hanging and wondering what is going on). 05/10/2020: Email from Bongani Hadebe confirming that my cancellation request was processed successfully and that my contract will be cancelled on 29/09/2020. 05/10/2020: I responded by email saying that he probably meant to confirm that my contract WAS terminated on 29/09/2020 as it was 05/10/2020 already. 05/10/2020: Email received from Grace confirming that they tried to contact me regarding my cancellation and billing enquiry. She said that in order to assist they need to make telephonic contact with me for security reasons.

KEEP IN MIND THAT I HAVE ALREADY PAID THE SETTLEMENT AMOUNT AND RECEIVED CONFIRMATION THAT MY CONTRACT WAS TERMINATED...

05/10/2020: I responded and advised that we moved to New Zealand. I also provided my NZ Cell no. I requested to be contacted by email as it was past 11 pm then. Grace rep**** and again said that they need to perform a telephonic security verification before they can disclose information regarding my account.

WHY WOULD THAT BE????? THE SETTLEMENT AMOUNT WAS GIVEN TO ME BY EMAIL AND PAID BY ME AND AGAIN, IF MY CONTRACT WAS TERMINATED WHY WOULD THEY WANT TO PERFORM SECURITY CHECKS AFTERWARDS? I DON'T NEED INFORMATION REGARDING MY ACCOUNT. I JUST WANT YOU TO CONFIRM THAT MY CONTRACT WAS SETTLED AND ALL IS IN ORDER. AND WHY WOULD A ******** PAY MY SETTLEMENT AMOUNT AND REQUEST FOR THE CONTRACT TO BE TERMINATED?????? I REALLY DON'T SEE THE NEED FOR ANY SECURITY CHECKS TO BE PERFORMED TELEPHONICALLY.

05/10/2020: I asked Grace why this was and just like that NO further communication of confirmation from her.

All I need is for you to confirm that my contract was settled and that the written confirmation of termination that I received from Cell C is in order.