1 reviews | Active since Jul 2017

19 Aug 2019, 12:03

PATHETIC SERICIVE FROM CELLC

For the past 3 weeks I have been struggling with my CellC data contract, I have been unable to use my mobile data as I have no connection, have to consistently switch my phone off and on again every half hour to get some type of connection before it goes off again. I have called CellC multiple times only to transferred from department to department to be hung up on or to be told that they are experiencing a technical issue which they are aware of but cannot tell us when it will be resolved or what the problem is. I find this appalling. I use the data contract for business purposes, my clients contact me throughout the day via WhatsApp, data is also used for emails as well as card payments via our card machine. I have also asked if CellC could transfer data from the data contract to the other contracts I have only to be told that it wont be possible as its an open line contract.

So the solution is to JUST WAIT.... going on 4 week now

Data cannot be transferred to another contract sim

There is no turn around time, all in the meantime, I am paying for a service I cannot use

For this reason I would like to cancel the contract of data and will gladly pay for the phone that is contracted

I am sadly now sitting in an internet café to use internet services to type this mail

The service is PATHETIC to say the least

0
Replies (1)
Cell C
Cell C's reply21 Aug 2019, 10:49
Official
Hi  Angelina 

The service is now restored. Please reboot your device  and try again. 

^NT 

Best regards,