Pathetic rogue company that needs to be shut down !

I paid back my emergency airtime that I took on the 25 October 2019. On 16 November i recharged and the money was taken off, however when I dial *147# it shows that I still owe R33. I called into the contact centre, the lady confirms that its paid and its a technical error which is being worked on. I call again 2 days later and this is still the case. I ask the consultant who by the way sounded very unprofessional ( please get him off calls) , when will the problem be solved as my data is almost finished and i need to load airtime to buy more data. I also mentioned that since it shows that I owe R33 if i load more airtime then it will take that money for the emergency airtime that i dont owe and i wont have credit to buy data. He says he doesnt have any answers and there's nothing that he can do. Like its my dam problem. No empathy what so ever. Pathetic rogues. You dont even deserve that 1 star that i was forced to use!!!.