Pathetic response

Wrote a review last week regarding my account being debited for something that they can't even explain and still debiting my account for a contract that has ended and the response I got from cell c is "did I send a cancelation request" I ask that you fix whatever you have done, refund me for the extra amount of money that was debit for the month of September, I never received any router you can still keep the data one since you already gave me data but please, my data is R149 a month but from end of September you've been debiting R327, and when I phoned I was told it's for the router, what router? Please fix my account