PATHETIC POOR USELESS UNPROFESSIONAL

Good day.

About seven months ago I took a data contract with cell c. Everything was well. I never had a problem with the internet connectivity up until about 3-4 weeks ago. Cell c told me that they will investigate the matter and get back to me. They forgot to contact me so I had to contact them. Very bad service and unprofessional. The person I spoke to was chantal noonbla (technical department). However she told me that cell c lost their contract with Vodacom 3G and thats why I cannot roam of their towers leaving me with a pathetic internet connection. She also told me that I am being shielded from both sides and that is why the internet connection is so bad on the cell c 3G towers. I told her that I want to cancel the contract and she said that is up to me. She also stated that I should give the cancelations department my reference number and they would be able to assist me.

Today I contacted that cancelations department and had to call back six-seven times as the agents where transferring me to that department knowing that it was not available due to some issues they are having. I eventually spoke to Jabulani Nconeela (manager) who then told me that I wont be able to speak to those people in that department (cancelation department ) and he is not sure when they will be available. Hows this for low class service? I am shocked and angry!!!!!!!!!!!!

I need this contract canceled today. cell c is very unprofessional. They dont deserve to be a network provider. Very bad service from them. Every month they remind me to pay my bill. I see they dont have issues in that department. This inconvenience is very frustrating and is going on for about a month now.

I had a problem before with them but chose to overlook it and again the fault was on their side because the consultant from the Gateway branch (Durban) entered my banking details incorrectly into their system even though I provided a hard copy of the document to them on the day I signed the contract. cell c was then sending me messages stating that since I never pay my installment that they were now going to charge me R70 or R90 a month penalty fees. My account was not being debited by this useless cell c because of their error and then they want to charge me penalties.

The call center that they have is absolutely pathetic just like my internet connection. Cant beat the other network providers in South Africa. They are very professional and give excellent service.

I want cell c to compensate me for this inconvenience (2019) as they did do with regard to the first incident that happened in 2016. THEY PAYED MY INSTALLMENT FOR THE FOLLOWING MONTH WHEN THEY REALIZED THAT THEY MESSED UP IN 2016.

POOR POOR POOR SERVICE. ...