Pathetic, Poor Service from Cell C!! Time to change to Vodacom!

I have been a Cell C customer nearly 20 years. Always pay my account on time. I changed my bank 4 months ago from Capitec to Nedbank. I called Cell C to change my debit order details but they wouldn't change it to my new Nedbank account as it was not 3 moths old (So stupid!!!) So every month my debit order bounced from Capitec and I then EFT'd the amounts I owed. There was a bit of a mix up with the reference numbers on the payments, so I called Cell C, to allocate the payments accordingly. Well 3 months later, about 20 calls to cell c, they have switched off two of my lines!!! I then called again just over a week ago and resent the POPs so they can find the payments on their end. A week a go I was told, finance has allocated the payment, but now we need to wait for it to show up on Cell Cs side in order to unblock the 2 lines!!! What the actual!!! I call today, and this step has still not taken place. I ask to speak to a Manger or someone that can actually help me and they put the phone down!! Cell C this is pathetic service! Surely you should have someone that can assist in cases like these, because clearly the customer service agents cant! I'm seriously considering cancelling and giving my business to Vodacom, after being treated like this! Absolutely pathetic!!!