PATHETIC NETWORK, NO SERVICE, NO HELP

IF YOU STAY OUTSIDE PRETORIA. NEVER EVEEEEEER GET CELL C IN YOUR LIFE!!!! I STAY IN MIDDELBURG, AERORAND AND THE I HAVE HAD A FIGHT WITH CELL C FOR THE PAST 10 MONTHS ON HELLO PETER , SEEMS LIKE HELLO PETER DOES NOT EVEN BOTHER THEM.

IT'S SIMPLE AND EASY TO UNDERSTAND. After 10 moths of Fighting I am still no where and some ****ing Jackass in Cell C just dont give a **** ass about their Clients.

I have 5 cellphone lines with Cell C, The worst Mistake any person can ever make in your life! Do not be tempted By their Marketing and packages and the Nice Cell phone. I've got the Samsung S8 PLus and it means NOthing/Zero to me. It's like driving a Ferrari with no wheels. This is how bad Cell C is.

After dealing with Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg

I still got no where. He was very Helpful. But I send him an email this week . He does not even bother to reply or read my email.

I was promised Boosters at my House from 4 different phone calls from Cell C. This did not happen and it's 5 months Later!!!!!!!!!!!!!!!!!!!!!!!!!!

CELL C don't care about clients, they are ********* and Do not want to help.

All I Want to get away from this Useless Pathetic Network is to Cancel my Contract and go on Prepaid. I will take my Cell C number to Mtn or Vodacom and I will not have network issues any more. Why is it always such a huge email to get assistance???

I was told I have to take back my device? Okay, what about the 12 Months I have paid on my device/cellphone. Can't you really just cancel my contract and let me go on prepaid? I will pay the remaining part of my device that's left cash. I honestly cannot live like this anymore. This is rediculous!!!!

My first fight was that my Cellphone Bill was very High. After 2 Months Cell C agreed to a 50% rebate due to them agreeing that my Network is extremely poor where I stay.

Here's the catch, On a R10 000 monthly bill. They are willing to give me 50% off my Monthly subscription. Subcription is R1000 per month. so R500 rebate. Whate the ......!

Are u useless and clueless with no brains. Why is my bill R10 000. 60% of my daily calls are dropped calls. Meaning I phone....The other Person answer.....They say something......Then We both go Hallo, Hallo, Hallo , Hallo......Can you HEAR ME. After 20 Seconds one of us put the phone off/dropp the call and try to call again. This is so frustrating and Time consuming.

In essence my R10 000 bill get charged a full minute when I dropp a call after 20 seconds/ 10 seconds. So Cell C is pocketing Money and *****ing Money not just from me but the entire South Africa. Cell C gave me a Rebate on the subcription???/ WOW and the other R9500 outstanding is all my Fault. Cell C must be taken to Court for *****ing Money and Every single Month bring out a special that will benefit me and not my Wife. WHERE IS THE ETHICS OF CELL C, FAULSE ADVERTISING. My Wife is on The Pinnacle 600 6 months before me. This includes 600 minutes and 1Gig data. I changed from Unlimited Package to Pinacle 600 6 Months after her and I got 600 minutes and 5 GIG DATE. Same subscription fee. How would any person in South africa feel I also got Pinnacle 600 but only 1 gig data , Why do I have 5 gig data.

You see Cell C when you paid these amounts to get Us out of our existing Network Providers . Mrs Spies will know me. You created more harm than good in My Life and Millions out there. Is it even Ethical to buy out a contract from Vodacom to come over to Cell C. I Personally feel you are *******.

All I wanted, Besides all your promises of Boosters and Boosters to help me with my network, was to cancel my contract and lets make a deal on the device which I already paid off for 12 months. Hi Moses,

I want to take you back to the Email below regarding the cancellation of ********** which you cancelled, Thank You.

Can you please proceed to cancel The other Data Line ********** 483 , Can you contact CELL C in Middelburg Mall and inform them that we will bring in the Wifi Huawei in as you explained previously. We used Prepaid for the last Month on Vodacom Simcard. 8 times faster on speed test. We lost a over a R100 000 commission due to an Investment that was send and the Cell C wifi took forever to send as usual.

Anyways, Should I go Hello Peter Route to get this cancelled? If you don’t come back today and cancel the Data Line. No charges for February 2018. I won’t even argue about January because Cell C is useless in supporting their Clients and assisting them.

From my 50% discount to my Boosters that was going to be implemented, one can easily Think and easily debate that If I have till now not have the Signal Boosters Installed how can Cell C not Believe the 50% discount on my Bill.

The Biggest damage is your Brand. Unfortunately for Cell C you have Big Contracts with Certain Companies. A Family Member is the CEO of one of them and believe me that the damage of this company is 10 million times 10 more worth than just Ending My Cellphone Contract and actually assisting me to deport me to Vodacom.

Never , ever was there any assistance. By the way I have paid my R15000 outstanding. If was Cell C I would honestly assist Me in saying it’s fine you can deport your number. And give me the benefit of the doubt to Keep my device and pay my device off on a monthly basis. Only the device Premium. I wand to deport my Number to Vodacom.

Kind Regards / Vriendelike Groete,

J**** Prins (Bcomm) Independent Broker Office: (013 ) ********** Cell: ********** 310 / ********** PB Brokers FSP 29515

From: ********** ********** Sent: Thursday, December 14, 2017 8:17 AM To: 'Moses Mo***eng' ********** Cc: 'Petricia' ********** Subject: RE: Hello Peter

Hi Moses,

Do we pay a penalty fee? If not please proceed with Telephone Number ********** 574 please.

Have you Listened to the phone calls, I hope that you have picked up how many phone calls have been recorded between myself and Cell C. And the struggle to this date, if I’m not mistaken you have listen to the boosters and me mentioning everytime the Discount.

There is a Man by the name of Sydwell I also spoke to once or twice. Can you try to find out and confirm the Coverage in Our area please, 10 Snyderberg street, Aerorand, Middelburg,1050?

This will assist you also in taking the matter to a Manager, Im sure you are High up, maybe your superior.

Just try please.

Thanks a Million for your assistance and help, your help really means a lot to me!

Kind Regards,

J**** Prins (Bcomm) Independent Broker Cell: ********** 310 PB Brokers FSP 29515 From: Moses Mo***eng ********** Sent: Thursday, 14 December 2017 7:33 AM To: ********** Cc: 'Petricia' ********** Subject: RE: Hello Peter

Good day Thank you again for giving me the opportunity to look into the matter. Please note that you will have to hand in router as it still belongs to Cell C. I can have the contract number ********** 574 cancelled right now but please note that you will lose the benefits which are currently loaded on the number, should I go ahead and cancel? Regards

Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf From: ********** ********** Sent: 14 December 2017 07:25 AM To: Moses Mo***eng Cc: 'Petricia' Subject: RE: Hello Peter Morning Moses, The 2 lines we want to cancel is data Lines. On the One we only received a simcard & and the other simcard and Huawei Router. We only have to take back the Router and the Simcard? We will wait for your final investigation on our history as you mentioned. Thank You very Much for Helping Us. Kind Regards, J**** Prins (Bcomm) Independent Broker Cell: ********** 310 PB Brokers FSP 29515 From: Moses Mo***eng ********** Sent: Wednesday, 13 December 2017 2:49 PM To: ********** Cc: 'Petricia' ********** Subject: RE: Hello Peter Good day Please note that I am busy trying to get the call recordings of the discounts that you guys have been promised and please be patient with me. About earlier on I do apologize as I had system issues and please note that I will make sure that we do get the matter resolved. NB: Please note that you will have to return the devices that came with the lines which you would like for us to cancel as per our discussion earlier. Regards Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf From: ********** ********** Sent: 13 December 2017 02:28 PM To: Moses Mo***eng Cc: 'Petricia' Subject: RE: Hello Peter Hi Moses, Please see the 2 Line highlighted in Yellow. These are our data lines. We will definitely take them back. Can you Please assist to put it in writing that the 2 data lines will be cancelled? If we take back Cellphone line ********** 108, how can we keep this Number?Higlighted in Blue Cellphone number Start date End date ********** 108 28/10/2016 28/10/2 ********** 661483 07/06/2016 07/06/2 ********** 902769 27/10/2016 27/10/2 ********** 222328 30/05/2016 30/05/2 ********** 845574 29/04/2017 29/04/2 ********** 511310 17/06/2017 17/06/2019 Will you please come back to us. Regards, J**** Prins (Bcomm) Independent Broker Cell: ********** 310 PB Brokers FSP 29515 From: Moses Mo***eng ********** Sent: Wednesday, 13 December 2017 9:40 AM To: ********** Cc: 'Petricia' ********** Subject: RE: Hello Peter Dear Mrs. Buurman Thank you for taking my call. As per our telephonic discussion, please find the below requested information. Cellphone number Start date End date ********** 108 28/10/2016 28/10/2 ********** 661483 07/06/2016 07/06/2 ********** 902769 27/10/2016 27/10/2 ********** 222328 30/05/2016 30/05/2 ********** 845574 29/04/2017 29/04/2 ********** 511310 17/06/2017 17/06/2019 Regards Moses Mo***eng Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf From: ********** ********** Sent: 13 December 2017 08:12 AM To: Moses Mo***eng Cc: 'Petricia' Subject: RE: Hello Peter Hi Moses, Did you try to phone me yester day on ********** 769 (also on the name of Petricia Buurman -Our Cell C Line) ********** 328 (also our Cell C Line) My Office: ********** 631 also powered on our data line from Cell C. I have not received a call yesterday, Dis you phone on those number? This issue has moved over to my phone being Cut yesterday, not even clients could phone me Yesterday. Commission just for Yesterday Lost equals to plus minus R8000.00 I have proof if you need it. I just can’t seem to figure it out. My Mother emailed you yesterday. I’m not sure what you are capable of doing relating to her email yesterday. I really hope we can try and sort this out today! Moses, If you go back on our history on my cell ********** 310 & ********** 328(My Mother) we really did not ask for much. But it’s empty promises month to month. If I was staying in Pretoria/JHB like you I would not have had problems. I know because once a week I see clients in JHB/Pretoria and when entering Pretoria I Get 4G Network. Come to Middelburg Mall yourself, walk inside the mall and you will realise that there is no Network not to mention Aerorand. No person from Cell C will ever know what it is like when Entering Middelburg that is a R135 km from Pretoria. From Sydwell and Plenty Plenty more phone calls I was promised and we agreed on 50% discount of my Cellphone Bill and my Mothers Cellphone Bill ( ********** 328). I don’t need another technical person phoning me and confirming again that the network is Bad, and telling Me I live on the edge of the Network coverage. Cell C must really start paying attention to these “RURAL” areas , we are over 500 000 people living here. Now my phone has been hard cut. I can’t even receive calls, but 2 days ago I was able to make Calls. Normally when your Line gets Cut You are Able to receive calls – MY PHONE is totally cut This is getting Worse and Worse by the day! Kind Regards, J**** Prins (Bcomm) Independent Broker Cell: ********** 310 PB Brokers FSP 29515 From: Moses Mo***eng ********** Sent: Tuesday, 12 December 2017 3:55 PM To: ********** Subject: Hello Peter Dear Mr/Miss Thank you for contacting us. Please note that I have been trying to get hold of you on the number ********** 310 and to no avail. May I have an alternative contact number so that we can have the matter resolved. Regards Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf