1 reviews | Active since Jun 2025
PATHETIC is an understatement
This is my SECOND complaint in two weeks regarding Cell C. I have HAD IT, with your PATHETIC service with regards to a corporate account. For over 12 months I have been trying to cancel my business contracts. Eventually someone acknowldges my request and cancels 2 of the 3 numbers and failed to inform me. you were supposed to transfer the numbers to prepaid and rica in my name, but you didnt and now the numbers "dont exist". These are business numbers and my customers cant get hold of me! Your call centre is useless, no one answers, you cant speak to anyone in the business department and no one seems to be able to resolve the issue. Managers and supervisors dont exist. You are useless!!! Please phone me....
Its shocking to think that my issue can only be resolved through a Hello Peter review.
Its almost impossible to get to speak to anyone at headoffoxe and emails are just not read in detail and instead rep**** to with generic answers.
There are three numbers, all.of whichnwere supposed to have been cancelled and transferred to orepaid in my personal name.
*** and *** we apparently cancelled a few weeks ago and no one informed me. So i never got to confirm transfer or buy airtime. Yhese two numbers now show as deactivated and not in use.
*** is my primary business number. I have taken an HUGE knock in sales and im putting it down to customers not being able to reach me.
The *** number was cancelled about a week ago. Transferred to prepaid. It too is not working. I went into a cell c shop and the service assistant said it shows as inactive.
I am beyond mad...
We can not afford to lose any of these numbers.
EVERY SINGLE EMAIL sent to *** srated to cancel, transfer to orepaid and rica in my personal name. So for cell c to lose these numebrs is totally unacceptable.
The shocking miscommunication and not being able to speak to a dedicated business sales person is beyond disappointing. I spent 30min going round in circkes on the cell c switch board today and again... my matter was not resolved ir furthered in any way.
Cell C.... MUST reinstate all 3 numbers IMMEDIATELY...
Its shocking to think that my issue can only be resolved through a Hello Peter review.
Its almost impossible to get to speak to anyone at headoffoxe and emails are just not read in detail and instead rep**** to with generic answers.
There are three numbers, all.of whichnwere supposed to have been cancelled and transferred to orepaid in my personal name.
*** and *** we apparently cancelled a few weeks ago and no one informed me. So i never got to confirm transfer or buy airtime. Yhese two numbers now show as deactivated and not in use.
*** is my primary business number. I have taken an HUGE knock in sales and im putting it down to customers not being able to reach me.
The *** number was cancelled about a week ago. Transferred to prepaid. It too is not working. I went into a cell c shop and the service assistant said it shows as inactive.
I am beyond mad...
We can not afford to lose any of these numbers.
EVERY SINGLE EMAIL sent to *** srated to cancel, transfer to orepaid and rica in my personal name. So for cell c to lose these numebrs is totally unacceptable.
The shocking miscommunication and not being able to speak to a dedicated business sales person is beyond disappointing. I spent 30min going round in circkes on the cell c switch board today and again... my matter was not resolved ir furthered in any way.
Cell C.... MUST reinstate all 3 numbers IMMEDIATELY...