PATHETIC HORRIFIC - NO SERVICE

I am totally disgusted with the lack of service and follow up from Cell C. I renewed my contract at the La Lucia branch ( big mistake) not only did the store mess up the contract , they did not provide the nano sim - I had to run after them to rectify their error, I am yet to receive an apology form Chris the store manager. I was going in for spinal surgery on the 6 September and had to go to the store to rectify the sim card problem - Chris was not in and the lady who assist was not interested in the service failure nor did she make any attempt to compensate me, her response - speak to Chris. I took up renewal and only was able to use the new phone from the 5 September - but I have been paying since July - is this fair ?? is this customer service - Logging this complaint is pointless since I logged previous complaints and received a call from a Theodora who committed to rectify my contract and will contact me on the 11 October ( since that is when the system will allow the change / migration to top up) Today is the 6 November and still no call from Theodora or Chris - WOW WHAT AWESOME SERVICE - THIS IS PATHETIC - I HAVE BEEN A CLIENT SINCE CELL C OPENED AND IT IS DEFINATELY TIME TO CHANGE SERVICE PROVIDERS. I DO NOT WANT EXCUSES OT APOLOGIES - THIS IS MY EXPECTATION : 1 . MIGRATE CONTRACT TO TOP UP 2. REFUND ME THE PREMIUMS FOR NEW CONTRACT FOR AUG - SEPTEMBER 3.COMPENSATION FOR THE INCONVIENCE AND HORRIFIC SERVICE. 4. Theodora you called me on the 22/8/18 @ 08:36am - provide call recording. This is needed for my lawyer - I will be reporting CELL C to all social media platforms and intend of taking legal action for the stress caused. 5. I expect my contract to be on top up for R199.