PATHETIC HAS NEVER LOOKED THIS GREAT

I have never experienced such poor quality on a call like I have with csurance for the past week. I booked in my phone at cell c southgate on the 16-11-2017 and we were on a call for an hour speaking to and *********** consultant who doesnt even know how to request collect of the device and we had to call again on the 20-11-2017 just to hear that the phone was never collected and that they cpuldnt pick up the voice recording which was proof that the consultant doesn't know how to do their job. I thought that it could get any worse so I called again on 21-11-2017 and spoke to Charmaine to confirm if the device has been collected, she indicated that it was collected and that I should be receiving communication from the repair centre with regards to the excess fee that needs to be paid. I waited for 3 days and still no one got back to me so I called again on 24-11-2017 and spoke to Marcia who was so full of herself it wasn't even funny, 1st she gave me attitude and blatantly telling me that its not csurance job to let the client know about the progress its my job as the client to keep calling to find out which is so pathetic as on the claim form it requests the clients contact information (cell number & email) and yet the client should take time out of their day to do your job. 2nd: She **** by telling me that the quote was sent and I quote " a long time ago" when in actual fact it was only sent on the 24-11-2017 @ 10h16 after the consultant from cell c called the call centre. I thought it couldn't get any worse until I called on 25-11-2017 and spoke to Ntabiseng who actually just didn't give a damn, she answered the call like she wanted, she just kept quiet during the call and she kept me on hold for 20min just to confirm if my email with my proof of payment has been received. All I can say is WOW..... PATHETIC HAS NEVER LOOKED THIS GREAT!