PATHETIC HANDLING OF COMPLAINTS BY CELL C

I'm having problems with my account. I previously wrote a review on Hello Peter and Busisiwe from the Social Media department assisted me in sorting out the problem. Her assistance was great and according to her, sorted out on 20 November 2024. In fact, a credit note was added to my account to write off the penalty fees which was added on a monthly basis. Just to find out, with my new statement, I am penalized again. I am on the phone with Customer Care at this very moment, waiting to speak to a team leader of Itumeleng. I am holding on for 20 minutes now, nobody took my call. To be honest, nobody take this matter seriously. I am very frustrated as I am wasting a lot of time trying to sort this nonsense out, but to no avail. Why can nobody help me??? No help, whatsoever....