Pathetic/********** service provided

Saturday morning I went to 1 of the Cell C outlet's in Cresta, to do a simple sim swap request. The consultant at the outlet could not assist as I did not have my green book id. She requested for me to contact the call centre and also gave me a sim card in order for me to provide them with the required details. I contacted the call centre on Saturday, spoke to Nelisiwe, unfortunately their systems were very slow and she requested to contact me back. I think she did but I was not available. I then called back and spoke to Thandi, not sure of her surname, she assisted me but said that one of her finance manager's will contact me back as I needed to make a payment of R50.00. No one called. Yesterday, I went to 1 of the outlet's in Westgate, was assisted by 1 of the consultants in store, explained my hassle of the sim swap, she took the sim card etc, loaded the details on the system and advised me that it will be activated after 2 hours, until today it's still not sorted. I again called call centre this morning, only to be told by Thandi, the sim RICA under my name is for ***, but the one I have is for ***.This is *****! where did that consultant get that details from