Pathetic explanation, *********** call centre, poor signal, ********** activity

I'm really frustrated and ****ed off with cellc billing system and the *********** call centre stuff, I app**** for a contract for R629 yet month in month out I pay close to R800 I noticed the ******* and called in the call center to be passed around from 1 consultant to another with lamest excuses, 1 would say they can't pick up my details, the other cannot view a detailed screen, the other telling me I'm billed for out of data usage I asked her how so if I'm not even using the contract sim???? She later changed and said no its due to a bounced debit order, was super shocked! She then proceeded to tell that the billing department would contact me further to fix this within 48hrs and its been a month already! Furthermore I always struggle with signal and I keep on getting notifications that someone is logging into my cellc app yet I haven't even downloaded the app, this is pure ***** cause really in this case PPI law is violated because as my provider i trust to protect my personal details given to you! I'm taking this up and demand my money you've charged me extra for!