Pathetic excuse

So it is time to upgrade with this operator. I went to a Cell C shop and was informed that I cannot upgrade because I am under debt review, I later called in and was informed that I cannot get a new handset but can only upgrade my contract, what a ****. Must have an aged handset. I was able to upgrade before while under debt review without a problem and there were no problems with my debit order payments at all. So if I cannot upgrade and at least get a newer handset , please close all my contracts with immediate effect. I might be under debt review but was still a good customer. Please don't call me to confirm the cancellation I work in a busy environment. Please confirm cancellation in writing.