Pathetic

Cell C - What a pathetic excuse of a company. Besides service being none exsistant, they are now robbing their customers too. They offer a data bundle rol*****. So if your data is about to expire you can roll it over at a cheaper rate. However, for some reason the process can apparently take up to "5hrs" compared to just buying a data bundle, which shouldnt take more than a minute. On the 16 of dec 2019 I rolled over data 750MB paid R8.00 and the following morning both the data and airtime were gone. After emailing complaint and receiving a call back 2 days later, the consultant confirmed it had expired 3 hrs after rolling over instead of lasting 24hrs. She then had to pass my case on to another department who would call me back after 3 hrs. I emailed on the 6th of Jan again and received a response on the 7th that someone would contact me and still nothing. IT HAS BEEN 1 MONTH AND 3 WEEKS! And ONCE AGAIN the same thing has happened - R10.00 this time. R20.00 to buy each bundle plus the rol***** fee - thats R58.00 and I am only ONE of the THOUSANDS of their users. How much money have they ****** from all their customers combined.