Pathetic disgusring service delivery

Pathethic overall service. Went to The Phoenix branch on the 25th of august fot laptop on contract sales Assistant was okay. I don't have any documents stating i got a contract with them. BTW she got the award for outstanding salesperson achievement for cellc. I had an issue with the laptop on 2 September 2023. I called the store immediately. Explained the issue was told.to bring it back immediately which I did. I requested a new device on the turn but was met with arrogance by the Store Manager of cell c who got the award for best store manager. He told me the device is the property of cellc until i pay the contract in full. if i wish to cancel the contract I am required to legally pay a committment fee. He explained they have to book it. I was upset ,vented and wallked out. He booked the item in didn't notify me of it. Whilst having this conversation with the sales person from the store another person recommended using the internet cafe to do my assignment and exams in the mean time. Which I felt was abruptness from their side. The laptop only left the Cellc store 2 weeks after the 2nd September 2023. The laptop was replaced on the 29th September. I collected it on the 30th September. Sales assistant assured me its new shop a box which was fairly untidy said it came directly from the warehouse. She opend the box instore. Device was obviously dead so no way of knowing the product is fine or not but based on assumptions it should have been. Next day laptop was returned to cellc. Today is the 2 of December 2023 no joy of been asssisted. The only answer i get is cant assist you at store level. Since been shuffled around. I went it to enquire a timeframe for resolution as its December staff will most probably be at a minimum. The Manager told me he cant do anything yet again I was told mercer refuse to give the credit to cell c and now im pushed in a corner where i told him i have been understanding since long now when i fussed about it and raised my voice that arrogant manager said i must leave the store he cant help.He threathend to call security for me. He embarrassed me and make me feel as though im at fault. I am going in circles. He **** one month he said the matter will be resolved but nothing. He told me he is calling security for me. I must email cellc. He cant help at store level my account has been debited as well. Im fed up with the bull**** from Cellc Phoenix. What would a CEO or owner do if he knew his staff suggests using internet cafes instead of their device from the store. Cellc phoenx is given numerous prestige awards but absolutely disgusting in service delivery if you dont ask make noise or even if its done nothing happens. **** load of bull****. My new semester resumes in January 2024 still with out a device. Used an old j4+ which is 5 years old bought on TFG ACC AND IT FUNCTIONS.

DISGUSTED. RUDE MANAGE USELESS COMMUNICATION MEANS BROKEN JUNK SUPPLIERS. MECERLAPTOP LAPTOP PRODUCTS COUPLED WITH CELLC IS ****