Pathetic delivery time by cell c

Hi I would like to bring to everyones attention how unsatisfied I am with the customer service from the cell c team.

I Amitha being a customer of cell c with nunerous contracts with them for the last 10 years had been through a incident where I had my handset stolden from me. I then called cell c last week on the 5th of May 2020 to enquire a new handset and was told one of my lines were due for an upgrade, to that good news after losing my device I then proceeded to a upgrades sales agent who took me through the process and helped me get my contract processed like always never having An issue with qualifying for contracts and being a good payer for many years with no default I was promised delivery on the phone within 3-5 days as the sales representative promised.

I find it strange because numerous days have passed I then emailed the complaints department who said someone will Contact me in 2 days.

They did contact me and promised the phone will be delivered today I get home today and still to no avail.

I find cell c turn around time as a Company to be the poorest I've experieenced. I am aware that there is a nation wide pandemic but i am sure if companies are able to open up for business under level 4 like cell c did then they should be equipped to give their customers service delivery from the call centre's to the courier to ensure people are not made false promises just over a sale because I think it's pathetic that being an essential worker I am forced to be with out a handset due to your delay.

It should be atleast Informed that there could be a delay instead of having such lack of communication even for the complaints department to phone and promise to be delivered today being the 12-05-2020 and still not keep up to their promise.

People please be advised that this is unfair and we deserve answers not false promises and teaching yourlls call centre agents to make false promises over a sale.

I am most unappreciated of the way cell c has handled this situation being my service provider