PATHETIC CUSTOMER SUPPORT FROM CELL C

I did an upgrade of my contract in February 2015 and the consultant who upgraded my contracted gave me the cost and outlined the package in detail which i noted on my side. Since inception of the upgrade I have been billed at a higher monthly fee. I have logged the query 3 times with Cell C & each time a consultant calls they promise to listen to the voice recording of the upgrade and then revert to me. IT HAS BEEN OVER A MONTH AND I AM STILL WAITING FOR ONE OF THE 3 USELESS CONSULANTS TO DO THEIR JOB. To date no one has been able to at least call back & provide feedback. I am still being charged incorrectly every month. Cell C - you need to hire more competent call centre staff - maybe look at qualifications and experience instead of filling your BEE quota. Cell C Customer Care Case Number : ***