Pathetic Customer Services - Rude Agents - Act like they doing you a favour

Worst Network and appalling customer service. They don't ever have Managers on site and the most Senior person in any Cell C customer Service Department is their Team Leader. This is according to several agents that I have spoken to.

Agents need to be trained on how to use their systems properly or more appropriately. Another thing they need to stop saying on calls is: "Can I place you on hold for NO LONGER than 2 minutes" This is a lie that irritates me and I'm sure many other customers as well especially when they have to go speak to a Team Leader. They go for longer than 5 minutes a lot of the time and come back and give a **** apology. This takes frustrations to another level as well.

My Migration case did not have appropriate notes for an agent to give me updates and she wanted to log another case for me for the same issue. i had to ask to speak to a manager (Team Leader) to which she took her time and then got back to me saying that the manager will call me back. At which point I insisted that I would not drop the call until I spoke to a MANAGER and had a resolution to my case. After she put me on hold again she returned and was then able to transfer me to a Team Leader who did manage to give me an update of the case.

CELL C , CATCH A WAKE UP OR SELL your business to a company that can handle the customer services. Your agents in most of your Customer Service Centres are unskilled and not equipped or trained to handle your customers.