Pathetic customer service/ Unauthorised deductions from account.

Since 23 August 2018, I have attempted to resolve my account with Cell C, C-Fibre specifically. As of 27 August 2018, I call the call centre daily and request a call back/feedback, and three of the 8 calls, I received different information.

Cell C allowed my account to run into a negative of +-R4000 due to my credit card that expired. Not as much as an e-mail or sms nor phone call, requesting me to update my billing account. They just let it run into arrears. I was going to take some sort of responsibility in the beginning, but 8 days later and 64 cell phone minutes total and no feedback from Cell C to date.

Furthermore, I gave them my bank details when I was going to be honest and try to resolve it, as I was pretty sure that I did complete a debit order form when the c-fibre contract started, they went ahead without my permission or notification, deducted R+-4800 (arrears amount) off my account. Still no communication today!!!!