PATHETIC CUSTOMER SERVICE & POOR SERVICE DELIVERY

Dear Cell C,

I am wanting my actual month statement NOT AN INVOICE!!!! Can we stop with this stupidity and listen to what I'm actually asking for!

Attached is an example of what I want - BUT I want it ]for this month with my address updated

Kindly have an August Statement 2022 emailed to me urgently, reflecting my new address -54 Southern Cross Drive, Bel Ombre, 7806.

On Wed, 17 Aug 2022 at 08:57, <***> wrote: Thank you for contacting us! We have received your email.

Dear Kuchen Kannemeyer, Dear Kuchen Kannemeyer,

Thank you for contacting CFibre support. Kindly note we tried to contact you on *** the number went to voicemail please provide an alternative number to assist further, please see the attached invoice statement for August 2022.

Please be advised the ticket will close however it will automatically reopen once you have rep**** to this email or kindly contact 084135 opt 4.

Regards Cfibre Support

TICKET DETAILS: Customer Name: Kuchen Kannemeyer Email: kuchenku****mail.com Mobile: *** Subject: August Statement Required Urgently Description:

CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.

Good Afternoon Guys, I trust that you are well.

I have now officially requested my August Statement, not an Invoice, reflecting my updated physical address.

@Thobani Zakwe Cell C Fibre I am disappointed in you the most as a VIP Escalations agent! I have left multiple messages for you & I have emailed you countless times with no response or call. It was you who gave me your word a couple of years ago when I went to Hello Peter, Social Media & the Ombudsman for Cell C's POOR SERVICE. Now it is you, showing me that exact same level of service. We had an understanding that I would ensure that my account is always paid with no issues & you would ensure that if I had any problems, I could contact you to have them resolved.

My Account has always been in Credit & up until this point for the most part you have been great...

Kindly have an August Statement 2022 emailed to me urgently, reflecting my new address -54 Southern Cross Drive, Bel Ombre, 7806.

If I have no joy or success after this email be warned that I will then hold Cell C billings & Admin, Along with yourself accountable for your customer service, ability to action requests, lack of response, etc.

I hope that it doesn't come to that - and I shouldn't need to that length to get my requests actioned!

Kind Regards Kuchen Kannemeyer

CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.

Good Afternoon Guys, I trust that you are well.

I have now officially requested my August Statement, not an Invoice, reflecting my updated physical address.

@Thobani Zakwe Cell C Fibre I am disappointed in you the most as a VIP Escalations agent! I have left multiple messages for you & I have emailed you countless times with no response or call. It was you who gave me your word a couple of years ago when I went to Hello Peter, Social Media & the Ombudsman for Cell C's POOR SERVICE. Now it is you, showing me that exact same level of service. We had an understanding that I would ensure that my account is always paid with no issues & you would ensure that if I had any problems, I could contact you to have them resolved.

My Account has always been in Credit & up until this point for the most part you have been great...

Kindly have an August Statement 2022 emailed to me urgently, reflecting my new address -54 Southern Cross Drive, Bel Ombre, 7806.

If I have no joy or success after this email be warned that I will then hold Cell C billings & Admin, Along with yourself accountable for your customer service, ability to action requests, lack of response, etc.

I hope that it doesn't come to that - and I shouldn't need to that length to get my requests actioned!

Kind Regards Kuchen Kannemeyer