Pathetic customer service. PLS REACTIVATE MY ACCOUNT.

My contract phone was disconnected because I couldn't make payments due to temporary unemployment. On the 26th of June I paid R3358,24 via pick n pay. I then sent proof of payment to the info@ssda to shapiro shaik defries and associates and I was told that my line would be reactivated within 24-48hours. It hasn't been done. I've been calling the customer care dept and their legal dept since the 26th and nobody can help me. Yesterday I walked to one of their branches, and I was told to go to head office. Can someone who knows their job please activate my line?