Pathetic Customer Service

On the debit order date (28th), there were no enough funds in my account. I made the payment on the 1st and emailed the pop. On the 4th still my line is still not opened. I called at 8:39 in the morning and the consultant told me to wait for 2 hours and my line will be opened. I called 3 hours later and Puleng told me that the turnaround time for my query is 24WORKING HOURS. Because the people who work with my problem are only contacted via email and we have to wait from their response - to which the is no specific person the email is send to. If I was a prepaid customer having a problem with R5 airtime, the problem is sorted immediately. I paid R599 on the 1st, send a proof of payment on the 2nd, called customer service on the 4th has to wait 24 working hours (meaning another 3 days) before I can hear from the unknown person. With my previous experience with CellC it means that they will have to send another email and wait for another 24 working hours. This is really insane. CellC does not care about their customer, no wonder their financial status does not improve.