Pathetic customer service

I have never before had such pathetic service before now. My contract was coming to its end in March 2022 and I had been trying since February 2022 to ensure it was canceled but to no avail. When I finally got assistance in a branch in March 2022 the call center agent stated I would still need to pay my contract amount for March and April as it would take 30 days to cancel. Fine okay. End of March and I am paying R100 more than normal. Now I get my statement for April and I being charged double the contracted amount. What in the hell! This was not the agreement. I go to the Zevenwacht branch and am assisted by Amos. I asked why I being charged more he wants to talk about discounts. I asked again why did I get charged so much more 2 months in a row, he says I'm not listening. No explanation. Nope. Just that I am not listening. This is pathetic and unacceptable. Your client wanted an answer, and instead of providing a satisfactory answer we get told we don't listening. I struggled to cancel a contract that was in any case ending, and still got charged extra 2 months in a row. Pathetic, pathetic pathetic