Pathetic customer service

I am no left with no other choice but to log a complaint with NCC. I was contacted by an agent who I will compliment for her service but my query still remains unresolved
My payment of R1280 that was done via the Cell C app has not been credited to my account yet or no proof that it has been has been received from cell c
The proof of payment ( bank statement) they feel is not proof of payment and want a proof of payment showing what bank acccount funds was paid into) i have a video recording showing that when one uses the app it..you use Pay now..enter the value and enter your bank card details...no where does it show me what Cell C bank details it goes to and surely Cell C must know what bank account they have linked to their own app!!!! Also it was in online in app purchase only proof bank can provide is my bank statement showing deduction..surely you should know this

The bank statement provided clearly shows the deduction..I do not get how that payment vanished but the R50 airtime purchased through app that also shows on my bank statment as Cell C TOKAI had no issue and airtime was allocated...Cell C needs to advise what happened to my R1280..i have supp**** all the proof from my end and funds should reflect on whatever bank Cell C has linked to the app in back end..how this has become my issue using their app and taken now a month to still be not resolved is unacceptable

I also requested on numerous occasions that debit orders be stopped as they seem to debit on dates not agreed upon..i will rather add as benificiary and make payments myself...again...that request has been ignored flat out

I now got a message due to them not updating.. my account with all payments saying my accounts is in arrears IT IS NOT..AGAIN..ALL PROOF WAS PROVIDED

No cell c! Go find my payment ..i have provided proof and fix my account and stop stalling and making excuses its been ongoing for a month now!! This rediculous! next payment should only be due end of Feb and send me the confirmation that debit orders has been stop and my statement with payments reflecting

I will gladly pay what is due when its due but this is not acceptable! No funds are due.. This is an issue on your side you need to sort out!

But yes..complained is being lodged with NCC as I am over trying to get this resolved with Cell C and not making any progress. And all evidence shows that I have done my part and account is not behind..and it never has been in the 20yrs that I have been with Cell C..will again definitely once my contract expire not renew with them as I will not accept this level of service or deal with vanishing payments done via their systems.