JB
Jody B

1 reviews | Active since Jan 2012

13 Oct 2020, 12:53

PATHETIC CUSTOMER SERVICE

I was contacted by MBALI HADEBE, 03 Sept to resolve my debit order I was also contacted by GIFT the Social Media Supervisor, I was promised by both that my account will be resolved and my debit order activated as Cell C cancelled my debit order today is 13 October 2020. - No Debit Order Actived, - No Feedback from Mbali or Gift regarding my account, - None of my Upfront Benefits like my Free Minutes, Data etc has being loaded, - I've queried this problem since January 2020 to day nothing has being done, - Herewith a list off all the times this problem was quered - ***0 - Winnie to investigate - January 2020 - *** - Mpho to Investigate and get back to me Feburary 2020 - *** - Gladys to investigate March 2020 - *** - Brighton from Head Office as was Investigating - March 2020 - *** - Mpho to Investigate again regarind debit order May 2020 -*** - Moses Mo***eng busy resolving this problem May 2020

Account immediately Migrates to Hubrid Zero even thought Ive being making monthly payments via EFT as No one at Cell C can explain why m debit was cancelled in Dec 2019. And No one can re-activiate my Debit Order since Jan 2020

- *** - Thabalani to assist with this matter - July 2020 - *** - Moses Mo***eng busy resolving this problem Aug 2020 - *** - Call from Mbali and Gift they promised me they will resolve my problem and apologies for this **** service which they both contributing too.

Ive summitted all my bacnking details, ID etc stil to date no response,

Im begging Cell C, please tell me actually WHAT THE **** IS GOING ON WITH MY ACCOUNT I WANT TO MOVE MY NUMBER TO ANOTHER MORE PROFRESSIONAL SERVICE PROVIDER AS DEALING WITH THIS MICKEY MOUSE BANKRUPT SERVICE PROVIDER IS LEAVING A RATHER NASTY TASTE IN MY MOUTH,

CAN A SENIOR MANAGER PLEASE CONTACT ME SO I CAN SETTLE WHAT IS OUTSTANDING ON MY ACCOUNT AND CLOSE THIS TORTURE WHICH I HAVE ENDURED FOR 10 MONTHS, **** YOU CELL C YOUR SERVICE IT PATHETIC

0
Replies (1)
Cell C
Cell C's reply13 Oct 2020, 13:28
Official
Hi Jody

Thank you for reaching out to Cell C.

Please find our sincere apologies for the service you have experienced. We have escalated your query for investigation and assistance. Our team will be in touch to assist.

^NZ