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Thomas R
1 reviews | Active since Mar 2009
23 Dec 2025, 08:42
Pathetic customer service.
Yesterday morning I sent a query via the contact form on your website. The query was straightforward.... I wanted to know if your 200gb data plan for R299 per month would work on my farm where we ONLY have MTN reception. I also provided my address. Shortly afterwards a woman phoned me from your customer services number at exactly 12:20. Immediately she wanted to start with a credit check. I explained to her that I have not said that I want the plan, I first just want a simple answer as to whether the sim will even work where I am. Do yourself a favour and listen to the call. She was very unsure of how to handle it. She said she will find out and phone me back shortly. Well I don't know what her 'shortly' means but a day later I still did not receive a call. I can only assume that it will not work where I am and she decided not to bother letting me know. CellC, if you do not train your people properly and keep on providing pathetic service like this you.will keep on struggling! Even a potential new customer is not handled correctly!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 Dec 2025, 09:02Dear Thomas,
Thank you for bringing this to our attention. We sincerely apologise for the experience you’ve had and understand your frustration. This is not the level of service we strive to provide, and we appreciate you sharing your feedback.
A member of our support team will reach out to you directly to provide the correct information regarding your 200GB data plan and whether it will work at your location. They will also assist with any questions you may have before any application or credit check is required.
We appreciate your patience and the opportunity to resolve this matter.
Cell C | ZM
Thank you for bringing this to our attention. We sincerely apologise for the experience you’ve had and understand your frustration. This is not the level of service we strive to provide, and we appreciate you sharing your feedback.
A member of our support team will reach out to you directly to provide the correct information regarding your 200GB data plan and whether it will work at your location. They will also assist with any questions you may have before any application or credit check is required.
We appreciate your patience and the opportunity to resolve this matter.
Cell C | ZM
Cell C's reply23 Dec 2025, 09:02
Official
Dear Thomas,
Thank you for bringing this to our attention. We sincerely apologise for the experience you’ve had and understand your frustration. This is not the level of service we strive to provide, and we appreciate you sharing your feedback.
A member of our support team will reach out to you directly to provide the correct information regarding your 200GB data plan and whether it will work at your location. They will also assist with any questions you may have before any application or credit check is required.
We appreciate your patience and the opportunity to resolve this matter.
Cell C | ZM
Thank you for bringing this to our attention. We sincerely apologise for the experience you’ve had and understand your frustration. This is not the level of service we strive to provide, and we appreciate you sharing your feedback.
A member of our support team will reach out to you directly to provide the correct information regarding your 200GB data plan and whether it will work at your location. They will also assist with any questions you may have before any application or credit check is required.
We appreciate your patience and the opportunity to resolve this matter.
Cell C | ZM
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Thomas R's updateReviewer Update
24 Dec 2025, 05:21Don't you feel embarrassed? Yesterday morning you promised that someone will contact me but yet, a day later again and nothing. That even after my complaint about exactly the same thing!! Hahahahaha!!
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Thomas R's update24 Dec 2025, 05:21
Reviewer Update
Don't you feel embarrassed? Yesterday morning you promised that someone will contact me but yet, a day later again and nothing. That even after my complaint about exactly the same thing!! Hahahahaha!!
Cell C's replyOfficial
24 Dec 2025, 07:57Dear Thomas,
Thank you for getting in touch with us.
We sincerely apologise for the continued delay and the frustration this has caused. We completely understand your disappointment, especially after the previous commitment made to you.
Please be assured that your matter has been escalated and is actively being attended to by the relevant team. Our standard callback turnaround time is 24–48 hours, and a consultant will contact you within this timeframe to provide clarity and assist further.
We truly appreciate your patience as we work on resolving your query.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the continued delay and the frustration this has caused. We completely understand your disappointment, especially after the previous commitment made to you.
Please be assured that your matter has been escalated and is actively being attended to by the relevant team. Our standard callback turnaround time is 24–48 hours, and a consultant will contact you within this timeframe to provide clarity and assist further.
We truly appreciate your patience as we work on resolving your query.
Regards,
Cell C | MMa
Cell C's reply24 Dec 2025, 07:57
Official
Dear Thomas,
Thank you for getting in touch with us.
We sincerely apologise for the continued delay and the frustration this has caused. We completely understand your disappointment, especially after the previous commitment made to you.
Please be assured that your matter has been escalated and is actively being attended to by the relevant team. Our standard callback turnaround time is 24–48 hours, and a consultant will contact you within this timeframe to provide clarity and assist further.
We truly appreciate your patience as we work on resolving your query.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the continued delay and the frustration this has caused. We completely understand your disappointment, especially after the previous commitment made to you.
Please be assured that your matter has been escalated and is actively being attended to by the relevant team. Our standard callback turnaround time is 24–48 hours, and a consultant will contact you within this timeframe to provide clarity and assist further.
We truly appreciate your patience as we work on resolving your query.
Regards,
Cell C | MMa
Cell C's replyOfficial
29 Dec 2025, 11:24Dear Thomas Reid,
Thank you for your patience while we investigated your concern. Our findings show that your area does have 4G coverage; however, the signal is not stable.
After contacting our technical team, we’ve confirmed that we currently do not have consistent coverage in your location.
We sincerely apologize for the inconvenience this may cause and appreciate your understanding. Please let us know if you need any further assistance or alternative solutions.
Case Status: Closed
Kind regards,
Cell C | TM
Thank you for your patience while we investigated your concern. Our findings show that your area does have 4G coverage; however, the signal is not stable.
After contacting our technical team, we’ve confirmed that we currently do not have consistent coverage in your location.
We sincerely apologize for the inconvenience this may cause and appreciate your understanding. Please let us know if you need any further assistance or alternative solutions.
Case Status: Closed
Kind regards,
Cell C | TM
Cell C's reply29 Dec 2025, 11:24
Official
Dear Thomas Reid,
Thank you for your patience while we investigated your concern. Our findings show that your area does have 4G coverage; however, the signal is not stable.
After contacting our technical team, we’ve confirmed that we currently do not have consistent coverage in your location.
We sincerely apologize for the inconvenience this may cause and appreciate your understanding. Please let us know if you need any further assistance or alternative solutions.
Case Status: Closed
Kind regards,
Cell C | TM
Thank you for your patience while we investigated your concern. Our findings show that your area does have 4G coverage; however, the signal is not stable.
After contacting our technical team, we’ve confirmed that we currently do not have consistent coverage in your location.
We sincerely apologize for the inconvenience this may cause and appreciate your understanding. Please let us know if you need any further assistance or alternative solutions.
Case Status: Closed
Kind regards,
Cell C | TM
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Thomas R's updateReviewer Update
29 Dec 2025, 11:57How is it possible that there is not stable 4g signal where I am? There is an MTN 4g tower right on my farm giving me VERY STABLE signal of around 150mbps!! I was under the impression that you make use of the MTN towers? So how can MTN provide extremely stable and extremely fast 4g service but you cannot?
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Thomas R's update29 Dec 2025, 11:57
Reviewer Update
How is it possible that there is not stable 4g signal where I am? There is an MTN 4g tower right on my farm giving me VERY STABLE signal of around 150mbps!! I was under the impression that you make use of the MTN towers? So how can MTN provide extremely stable and extremely fast 4g service but you cannot?