Pathetic Customer Service! Cell C Gateway

Cell C Gateway Store has the worst customer service team i have ever come across. They have no professionalism at all. Their consultants are only interested in making sales and not interested in assisting you otherwise.

My mum and i had been to the store on the 2 March 2019 roughly around 1pm to hand in my contract phone which is insured by Csurance, for repairs.

We waited for almost 45 minutes till we were eventually seen to, Yes the store was busy but from what it seemed, agents were seeing to the people they knew first, whilst we waited.

At this point i eventually asked for assistance from a manager as i was injured from a fall and thats how my phone broke. N/B the store does not have any place or seating arrangements for waiting customers.

Eventually we spoke to a consultant who gave us 3 forms to fill and said he will be back in a minutes, 15 minutes later we were still waiting for him as he left us and had been attending to another customer, knowing that we were waiting for him, he took his time until my mum asked whats happening.

After this we handed him all three forms signed, which literally took 5 minutes to complete, and he had asked us to come back to the store 15 minutes later as he will need to go in the back to upload our insurance claim, also he did not give me any proof that i had handed him my handset.

We left the store at 2:00pm, we decided that we would give him a little extra time and came back only at 3:15pm.

When we got back to the store, we were told that he was on lunch and that my forms were NOT uploaded. A co-worker had contacted the consultant and advised him. The consultant then said that we must go continue to do our shopping or go home, and he will process everything when he returns.

Thereafter i took the phone and gave him a piece if my mind, also i called the Store manager and advised her that i WILL NOT leave the store without proof of my handset being taken from me.

He eventually got back and then took another 30minutes to upload our documents. then returned with a T-Shirt to apologise for the inconvienience that he had caused.

We had thought it was sorted there , however i was concernd where i didnt get a call from the insurance company so i call them yesterday 12/03/2019.

I was then told that they did not receive all completed forms. I had to then call between Cell c Gateway store and the Insurance company AT MY OWN COST and still did not received the signed forms that we filled out at the store the week before. The Consultant failed to disclose that he had misplaced the forms we had filled at the store and sent me blank forms to fill in all over again.

So basically he just wasted our time that saturday.

I have now sent all the documents to the Insurance company on my own..

This is exactly why i had cancelled all my contracts with Cell c gateway, however my mum was unaware of what she was getting herself into.

Its sad that when they want the sale they as so quick to process everything but when we actually need their help they show their incompetence.

Due to the consultant's incompetance i now have to wait another week or two for news about my phone.

Truly disgusted with their service....