Pathetic Customer Service - Cell C

I was contacted by a Cell C call centre agent and was made an upgrade offer which I was definitely interested in but I asked the agent to please call back later that day as I could not decide immediately and it was an inconvenient time for me to chat to him. This agent never called back so after a couple of days I called the upgrade and retentions department and asked for the same deal but was told that it's not possible as no agreement was signed. This I felt was nonsense so I escalated it and asked to speak to a manager. The manager Ellon then said, he will see what he can do and got some other agent by the name of Shaun to call me and make me an upgrade off but he also could not offer me the same deal that I was originally offered. He then said to me it's impossible and he cant offer me something for which there was no agreement (what nonsense, I mean don't we as customers have a right to say, "please call back later so that we can conclude a deal"?). Anyway, I then asked to speak to Ellon again and asked him to please retrieve the call recordings for that particular day and time. He then agreed and I emailed him with proof of the call. He then came back to me and said he is unable to retrieve any calls to my number because it was an outsourced department who called me and he has logged a TT for this. This reply to me was on the 9th November but I have not heard from Ellon again even though I have emailed him twice since then.

In summary, VERY POOR, UNFAIR and DISAPPOINTING SERVICE from CELL C!