Pathetic Customer Service

I will give Cell C 0 stars if I can. The customer service team is pathetic. I received an sms saying that my contract amount will increase due to inflation. While I fully understand inflation and everything increasing my question was very simple. If I signed for a certain amount on my contract why dos Cell C get to increase it when that is not part of the contractual agreement because if the consumer does not pay they automatically suspend your service. The customer care rep was not able to answer me at all, she was not even able to give me the new amount that Cell C wants to increase it to, just the fact that it will increase "by about R10" and if I am unhappy I can "send an email" when I asked her to get me a Team Leader to assist seeing that she doesn't know anything she had an attitude and transferred me to a survey. I expect a call back with a solution from Cell C because I did not agree to any increase at all. They need to train the staff better and to have telephonic etiquette