Pathetic Customer Service

I called customer service today I have a top-up account at a fixed monthly rate. October, there was an increase. November there was an increase. Now December, I get a notification to say that there's an increase by a further R100.

Now, querying this, the agent explains that my contract expired 20 Nov, therefore, I was billed the new rate. Also, that 1 Dec, Cell C increased their rates, therefore, the additional change.

When, asking the reason for the Oct change then, he kept harbouring on the Nov expiry. I his frustration of not being able to answer my question, he told me to email accounts, that he did all that he could do to help me, bid me a good day and disconnected the call.

1) he didn't offer to log the call 2) he didn't offer alternatives to options that did not cost me more than double my initial amount 3) he ended the call when he felt he was done with the call and no reference number was given

I welcome you to pull up the recording to that call where you will surely hear no rudeness from my end, as I do not deal with customer agents like this.

I am however furious at Cell C choosing play with my bank account. Telling me to read a statement (that has never been emailed to me before) to read a notice that cell c informed their customers there that there is a price increase is ridiculous!

Has bulk smses just stopped working, or is it used for new sales only!

I need a capable person to call me back with a solution, as I WILL NOT be paying more than double for this sim contract only.