Pathetic customer service and *********** staff

<p>I've upgraded my cell phone contract on the 29-06-2017 on a Thursday the consultant that helped me and did the upgrade, he then told me RAM will call me the Monday or Tuesday to confirm the deliver which I said was fine its been a week now I've been calling the customer service where they keep on transferring me to different departments and every time someone answers they tell me its not there department and that they can not assist me, they gave me a contact number 084145 that I should call I called the number at 12:15 where someone answered again and told me the correct department is on lunch I should call back after one, I called back at 16:00 and again been transferred from department to department the last consultant which they transferred me to I told to cancel the upgrade and my contract all together and he told me that its all ready 17:00 and the department to help me there is already closed and that I should call back Tomorrow . I am ftp with this terrible service that I'm receiving and would like to get a resolution to this problem asap .</p>