AS
Adesh S
1 reviews | Active since May 2025
13 May 2025, 21:08
Pathetic Customer Service
I had a contract taken out in my name and realized too late. I eventually resigned to fact that I was ****med and decided to get the contract cancelled. I did so on the specified date. The debits continue 2 months later. I am battling to authenticate my account with them as the *****ters had changed the details.
I have attempted after cancelling to call the call centre to query the continued debits and I wass not assisted. I asked for a manager / supervisor to call me and this was a week ago and still nothing!!!
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Replies (1)
Cell C's replyOfficial
14 May 2025, 07:23Hi Adesh Singh,
Thank you for bringing the matter to our attention.
We’re very sorry to hear about your experience, and we fully understand how distressing and frustrating this situation must be. Identity ***** is a serious matter, and we regret that you haven’t received the assistance you deserve.
Please rest assured that we are escalating your case urgently to both our ***** Investigation and Billing teams for immediate attention. To help us move forward, we kindly ask that you private message us your full name, ID number, and any reference numbers you may have. This will allow us to verify your case and prioritize the investigation.
Thank you for your patience and for allowing us the opportunity to make this right.
Kind regards,
Cell C | DA
Thank you for bringing the matter to our attention.
We’re very sorry to hear about your experience, and we fully understand how distressing and frustrating this situation must be. Identity ***** is a serious matter, and we regret that you haven’t received the assistance you deserve.
Please rest assured that we are escalating your case urgently to both our ***** Investigation and Billing teams for immediate attention. To help us move forward, we kindly ask that you private message us your full name, ID number, and any reference numbers you may have. This will allow us to verify your case and prioritize the investigation.
Thank you for your patience and for allowing us the opportunity to make this right.
Kind regards,
Cell C | DA
Cell C's reply14 May 2025, 07:23
Official
Hi Adesh Singh,
Thank you for bringing the matter to our attention.
We’re very sorry to hear about your experience, and we fully understand how distressing and frustrating this situation must be. Identity ***** is a serious matter, and we regret that you haven’t received the assistance you deserve.
Please rest assured that we are escalating your case urgently to both our ***** Investigation and Billing teams for immediate attention. To help us move forward, we kindly ask that you private message us your full name, ID number, and any reference numbers you may have. This will allow us to verify your case and prioritize the investigation.
Thank you for your patience and for allowing us the opportunity to make this right.
Kind regards,
Cell C | DA
Thank you for bringing the matter to our attention.
We’re very sorry to hear about your experience, and we fully understand how distressing and frustrating this situation must be. Identity ***** is a serious matter, and we regret that you haven’t received the assistance you deserve.
Please rest assured that we are escalating your case urgently to both our ***** Investigation and Billing teams for immediate attention. To help us move forward, we kindly ask that you private message us your full name, ID number, and any reference numbers you may have. This will allow us to verify your case and prioritize the investigation.
Thank you for your patience and for allowing us the opportunity to make this right.
Kind regards,
Cell C | DA