PATHETIC CUSTOMER SERVICE

I have upgraded my contract, and received my cellphone, however i did not want to use the contract number i wanted to keep my old number but still have the benefits from the contract number. In August i phone the call center and i told the lady what i wanted to do. She did the sim swap and told me that the benefits will be loaded on my current number. I asked her are you sure and if she does not need anything from me she said no everything is sorted. In September i noticed that my debit order did not go off , so i tried calling the call center and no one was answering. so i send an email, and 2 weeks later a lady from cell called, she assisted me , when i asked her about the benefits of the contract to be on my current number she told me that i have to pay R250 and they can do it, I said ok that is fine , she "logged a ticket" for someone to call me, ( note they say 24-48 working hours ) but infact it takes 2- 4 weeks for someone to actually call back . Then i receive an sms stating that my number was inactive for 90 days, so i called . to my frustration, I was told that i was suppose to have used my contract number for atleast 90 days before i can do a number change. No where in any of my conversation with these two ladies have they informed me of this. I have then spoken to the supervisor Themba who said he will listen to the recording of prev conversations and get back to me till date nobody has contacted me. I want the benefits of my contract number to be loaded on my current sim card. I feel that this is unfair for my to always call Cell C and point out there errors, it is not my fault that they did not inform me of the 90 days clause. Now i have to buy airtime where as i am paying a contract that supposedly give me free minutes . All because the staff at cell C are to lazy to do their damn job and give proper advise and they treat the customers as if they are stupid. I hate having this contract .I WANT THIS MATTER RESOLVED