pathetic customer service

<p>i cancelled my cell c contract on the 22 june 2017 already, i payed everything they told me to. on the same day my number was converted to a pre paid number. on 01 Aug 2017 my bank acc gets debited from cell c with a amount of R435.72, firstly i didnt have that amount in my acc so my bank reversed it and charged me a penalty fee of R125.24 i call customer service to enquire why i was debited. the first time i called was on 02/08/2017 they couldnt give me a straight answer as to why they attempted to take that amount of money. they logged a query for me and i was given a reference number and i was toled i will be called within 48hours to resolve the query. i received no call i contacted them again on the 07/08/2017 they told me they will mark it as urgent , still nobody called me back to resolve this. i called again on the 08/08/2017 the lady promised someone would call me and still nothing. today i called again and im getting the same story. Cell c is pathetic and the worse cellular network one can find on earth. cell will pay my penalty fee of R125.24, as they had no right to debit me. </p>