Pathetic Customer Service......

<p>What a bad service from Cell C, I contacted the Customer Care on 02nd of May around 22:15 requesting to change bank details and the debit order date, spoke to a guy named Sipho/Sbusiso who said he will change the details for me(even gave him my Capitec acc nr). I then explained to him that I have changed jobs and that I won’t be able to make payments on the 20th of May. He confirmed he will move the date for me to the 21st and for May payment I will have to do a manual payment on the 31st of May. To my surprise on the 21st I received a sms advising that Cell C debited my FNB acc (Which did not have funds). Yesterday I contacted the Customer Care and spoke to a consultant WHO WAS SO RUDE! She advised that the date was changed to the 21st of each month, however the bank details wasn’t, she also advised that I will be charged R70.00 for a void payment WHICH IS TOTALLY UNACCEPTABLE. I WILL NEVER PAY THAT AMOUNT!!!!!!!!!!!!! This needs to be sorted out ASAP and also pay that unpaid debit order amount from the bank. It’s not my fault that you have *********** staff………</p> <p> ********** 945</p>